How APX handles your details.

Scope and contact

APX Members Club (APX) handles enquiries for premium travel, global event access and concierge coordination, including residency, business formation, banking and citizenship enquiries. This policy covers this website and information you share directly with APX by WhatsApp or email.

For privacy questions or requests, email concierge@apxmembers.com or contact +971 55 858 5210. This policy does not replace the privacy notices of independent suppliers or messaging providers.

Information we handle

Information you choose to provide may include your name, email address, WhatsApp number, itinerary, traveller numbers, preferences, requested service and correspondence. Where online quote submission is available, it also includes a request reference and a record of your contact consent.

Hosting and security providers may process technical information such as IP address, browser details, request times and abuse-prevention signals. Optional analytics, when configured and permitted, measures website interactions; we do not intentionally include names, contact details or message contents in analytics events.

This website does not request passport copies, payment-card details or banking or loyalty-account credentials. Do not include sensitive documents in an initial enquiry. If a service later requires identity or financial documents, APX or the relevant provider will explain the purpose and an appropriate way to supply them before collection.

Draft messages and online submissions

WhatsApp and email links prepare a draft using the details you enter. The draft is not sent to APX until you send it in the messaging service. Opening a link may share technical information and the draft with that service or your email application, under its own privacy practices.

Where enabled, submitting an online quote request sends the request and consent record to APX for handling. Where online submission is unavailable, entering details alone does not submit them to APX; you may instead choose a draft message. Your browser or email application may retain its own history or drafts.

Purposes and legal grounds

We use information to respond to enquiries, arrange requested services, communicate with you, maintain relevant transaction and consent records, prevent fraud and meet applicable legal obligations. We do not sell personal information or use enquiry details for unrelated marketing.

Where applicable privacy law requires a legal basis, processing may be necessary to take steps at your request before a contract, perform a contract, meet legal obligations or pursue legitimate interests such as secure enquiry handling, subject to your rights. We seek consent where required, including for optional analytics. Consent to reply to an enquiry is not consent to unrelated marketing.

Service providers and overseas handling

Relevant information may be shared with hosting, communications and security providers, and with airlines, event suppliers or specialist concierge partners as necessary to handle the service you request. Website services include Lovable Cloud for enquiry infrastructure, Cloudflare Turnstile where security checks are enabled, and Google Analytics only when configured and permitted. WhatsApp is operated by Meta; email uses your chosen email provider. We aim to share only what is needed and explain additional document requirements before you proceed. Information may also be disclosed when required by law or to protect legal rights.

Because APX coordinates international services, providers may handle information outside your country, where privacy laws may differ. Where required by applicable law, appropriate transfer safeguards must be used. You can ask APX about the recipients and safeguards relevant to your enquiry before supplying further information.

Cookies and privacy settings

Optional analytics is off unless a measurement service is configured and you choose Allow analytics. Necessary only keeps the site usable without optional measurement. Essential hosting or security technologies may still be used to deliver the website and prevent abuse.

Use Privacy choices in the footer to review or change your preference. Your choice is stored in this browser when storage is available; it is not shared automatically across devices. Withdrawing permission stops future optional measurement on this site but does not undo information already collected. If no analytics service is configured, the settings explain that no optional analytics is active.

Retention and security

We retain personal information only for as long as reasonably needed for the enquiry or service, relevant accounting and legal obligations, and resolving disputes. Retention depends on the record and applicable requirements; you can ask about the period that applies to your information. Records should then be deleted or anonymised unless retention is legally required.

We use reasonable access and security controls, but no website, email or messaging service can be guaranteed completely secure. If you suspect misuse of your information, contact APX promptly. Any legally required breach notifications will be handled under applicable law.

Your rights and complaints

Depending on the law that applies, you may request access, correction, deletion, restriction or portability of your information, object to certain processing, or withdraw consent. Withdrawing consent does not affect earlier lawful processing; some records may need to be retained by law. You can ask us to stop enquiry contact at any time.

Send requests or complaints to concierge@apxmembers.com. We may need proportionate identity checks before releasing or changing information and will respond within applicable legal time limits. You may also complain to the relevant privacy or data-protection authority where you live or where the processing takes place.

Children and policy updates

The enquiry service is intended for adults. If you arrange travel involving children, provide only the information needed and ensure you are authorised to act for them. Contact us if a child has supplied personal information without appropriate permission.

We may update this policy as services or legal requirements change. The effective date identifies the current version; material changes will be communicated where required by law.